Cancellation and Refunds

Every new workspace starts with a 14-day free trial. No card is needed and nothing is charged when it ends, so there is nothing to cancel: if you do not want to continue, simply do not subscribe.

There is no mandate or automatic debit. To cancel, do not renew. TeamPulse does not charge you again.

• Your access continues until the end of the period you paid for.
• After that, everything keeps working for 3 days of grace.
• Then the workspace becomes read-only: everyone can still see and export its records, but nothing can be added or changed.
• Nothing is deleted. To close the workspace and have its data deleted, write to us (see our Privacy Policy).

If you close Razorpay Checkout before completing a payment, nothing is charged. The unfinished order is never used.

Each payment buys a fixed period (6 months), and the free trial lets you use everything before you pay. So payments are not refundable once made, except in these cases:

• Charged twice. If you are charged more than once for the same renewal, we refund the extra payment in full.
• Paid but not applied. If money was taken but your paid period was not added, and we cannot add it, we refund the payment in full.
• Wrong amount. If you were charged more than the price shown because of an error on our side, we refund the difference.
• Service unusable. If a fault on our side kept you from using TeamPulse, tell us within 7 days of the payment. We will look at each case and may refund part or all of it.

We do not refund the unused part of a period when you stop using TeamPulse partway through, or when you change your mind after paying.

Write to contact@myteampulse.in, raise a ticket from Help & Support in the app, or use our contact page. Please include:

• your workspace (company) name and the email address you sign in with;
• the receipt number, from your receipt email or the Billing page, or the Razorpay payment ID;
• the date and amount of the payment, and what went wrong.

Duplicate payments, and payments that were not applied, are refunded whenever you tell us.

• We tell you whether a refund is approved within 5 working days of your request.
• Approved refunds are started within 7 working days, back to the card, bank account or UPI ID you paid from.
• Your bank usually shows the credit within 5–7 working days after that.
• If money leaves your account but the payment fails, Razorpay and your bank return it automatically, usually within 5–7 working days. You do not need to ask us.

Questions about a payment or a refund: write to Edgeaxis Technologies LLP at the addresses below.